The Department is responsible for overseeing the implementation of Civil Service Reforms; monitoring impact; identifying challenges and reporting to the appropriate Government Agencies. The Department is headed by a Director.
It has a complement of 15 staff and made up of two Divisions, namely SERVICOM and Reform Coordination.
The functions of the Department are stated hereunder:
(i) Provides advice, leadership and guidance on all matters of reform and innovative practices in the MDAs, including special assignments;
(ii) Coordinates, monitors and evaluates the implementation of reform activities and programmes to ensure that reform objectives are being realized in the MNDA;
(iii) Conducts and supports research and analysis on public service reforms implementation efforts, and in particular, those with policy implication;
(iv) Disseminates information on all aspects of public service reform activities in the MNDA;
(v) Collects and supports research and analysis on public service reforms implementation efforts, and in particular, those with policy implication;
(vi) Liaises with reform coordination Directorates in other MDAs on cross-cutting reform issues;
(vii) Maintains a regular flow of information on reform issues between the MDAs and BPSR;
(viii) Monitors social, economic and political trends that might affect the MDA’s implementation or support for reforms and making recommendations to enhance service delivery;
(ix) Conducts surveys, internal and external, to identify impediments to high performance and develop interventions to overcome challenges;
(x) Spearheads the MNDA Service Delivery Initiatives through SERVICOM Compliance; and
(xi) Applying and creating new improvements in the business and re-engineering methodologies and principles to conduct process modernization in the MNDA.
The Department has been able to carry out the following activities in 2014:
(i) Conducted a sensitization workshop for the staff of the Department on their expected schedule of duties, and the creation of work template;
(ii) Designed work Schedules for the staff from GL10-GL17, covering Administrative and Executive Officers at the Headquarters and State Offices, while awaiting a formal schedule of duties from OHCSF for the two Divisions and all levels of staff in the Department;
(iii) Set up Reform/SERVICOM Offices at the State Offices, with Schedules to cover their functions as Liaison officers and implementing officers for the schedules of the Department;
(iv) Created an organogram to guide the deployment of staff to the Department.
(v) Created a template in anticipation of provision of functions and designed programmes from BPSR for implementation; and
(vi) Participated in the Lunch Seminar Series organized by BPSR.
Publication of Service Charter for the Ministry.